How do you address bad performance or a bad attitude on your team? How do you position bad news with leadership?

In this course you will learn the 3 most effective forms of communication and how to best use them to have the desired impact. You will then learn upward communication and the essentials of effective communication with Leadership. You will then move on to learn downward communication and the essentials of effective communication with direct reports. Lastly, you will learn horizontal communication and the essentials of effective communication with peers. The importance of communication is crucial, and this course is designed to show you how to leverage each style for effectiveness.

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Course curriculum

  • 1

    Welcome to the course!

  • 2

    Effective Communication Types

    • Worksheets for this Chapter

    • Effective Communication Types

  • 3

    Upward Communication

    • Worksheets for this Chapter

    • Upward Communication
  • 4

    Downward Communication

    • Worksheets for this Chapter

    • Downward Communication
  • 5

    Horizontal Communication

    • Worksheets for this Chapter

    • Horizontal Communication
  • 6

    Debrief & Conclusion

    • Workbook Pages for this Chapter

    • Debrief & Conclusion

    • Before you go...

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